Privacy Policy

Account and contact information: name, email address, phone number, role and organization.

Operational records your organization manages in the platform: loads, stops, appointments, documents, equipment, driver qualification records and communications related to that work.

Location of a driver’s device only while the driver has turned on location sharing for active work.

Technical information needed to keep the service secure, such as session cookies, sign-in events and audit records.

SMS consent records: the phone number, whether you consented, the exact consent wording and its version, the date and time, and how you consented (for example, texting JOIN and then replying Y to our confirmation message, or our web opt-in form), as well as any later STOP or START replies.

To provide and operate the platform: dispatch, load and trip coordination, pickup and delivery updates, appointments, ETAs, document requests and customer support.

To communicate with you by email, in-app messages, phone and — only with your consent — SMS text messages about that operational work.

To secure the service, prevent misuse, keep audit records and meet legal and regulatory obligations.

We do not sell personal information.

We send operational and customer-care text messages only to people who have opted in: by texting JOIN to our number and, only after receiving our reply with the program details, replying Y to confirm; or through our web opt-in form at app.whiteeaglelines.com/sms-opt-in. Consent is optional and is not a condition of receiving service.

Giving us your phone number (for example, when you create an account or are added as a contact), creating an account, accepting our Terms & Conditions or acknowledging this Privacy Policy does not sign you up for text messages. SMS consent is a separate, optional choice that you make through the steps above.

We do not send marketing or promotional text messages.

We do not sell, rent or share your mobile phone number or your SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party, except the service providers that deliver messages on our behalf (our SMS carrier provider), who may use it only to provide that service.

You can stop text messages at any time by replying STOP. Reply HELP for help. After you opt out, we keep a record of your opt-out so that we do not text you again unless you opt back in.

Your consent applies only to the phone number you provided. If your number changes, we do not text the new number until consent is given for it.

We use service providers that process information on our behalf only to provide the platform: Supabase (database, authentication and file storage), Vercel (application hosting), Twilio (SMS and voice delivery), Resend (email delivery), Mapbox (maps, geocoding and routing) and Anthropic (AI assistance for document reading and drafting features, reviewed by people before use). They are not permitted to use your information for their own marketing.

We may disclose information when required by law, to protect the safety of people or the service, or to an organization you work with for the operational purposes described here.

Information is stored with our hosting providers in the United States. Each organization’s data is isolated from other organizations, access is limited by role, connections are encrypted in transit and sensitive actions are recorded in audit logs.

We keep information for as long as needed to provide the service and to meet legal, audit and record-keeping obligations. Consent and opt-out records are kept as evidence even after you opt out. No method of storage or transmission is completely secure.

You can review, update or correct your information through your account or your organization’s administrator, or by contacting us. Some records must be kept for legal or audit reasons.

You can withdraw SMS consent at any time by replying STOP or by contacting us. Withdrawing SMS consent does not affect your account or the service.

The platform is intended for business use by adults and is not directed to children under 18.

We may update this policy; the effective date above shows the latest version.